Detox Right - Privacy Policy

PRIVACY POLICY

Last Modified: June 6th, 2024

Please read this Privacy Policy carefully before using this Website.

The Website (https://www.platefulhealth.com/) is owned by Plateful Health, LLC (“Company”, “we”, or “us”). The term “you” refers to the user or viewer of the Website and customers. 

This Privacy Policy explains how we collect, handle, store, and protect personal information about you as a user or viewer of the Website; your rights in relation to your personal information; and how you can contact us and supervisory authorities in the event you have questions about how we handle your personal information.

Use of any information that you provide to us, or which is collected by us on or through the Website is governed by this Privacy Policy. By using the Website you consent to this Privacy Policy, whether or not you have read it. If you do not agree with this Privacy Policy, please do not use the Website.

Personal Information We Collect

The type of personal information we collect depends on how you are interacting with us. We generally collect the following categories of personal information:

• Contact Information, such as name, alias, mailing and billing address, phone number, email address, and similar contact data.

• Account Information, such as security-related information (including user names and passwords, authentication methods, and roles), service-related information (including purchase history and account profiles), billing-related information (including payment and billing information), and similar data.

• User Content, such as content of communications, suggestions, questions, comments, feedback, and other information you send to us, that you provide to us when you contact us, or that you post on the Website, and similar data.

• Device & Browser Information, such as network and connection information (including Internet Service Provider (ISP) and Internet Protocol (IP) addresses), device and browser identifiers and information (including device, application, or browser type, version, plug-in type and version, operating system, user agent, language and time zone settings, and other technical information), advertising identifiers, cookie identifiers and information, and similar data.

• Usage Information and Browsing History, such as usage metrics (including usage rates, occurrences of technical errors, diagnostic reports, settings preferences, backup information, API calls, and other logs), content interactions (including searches, views, downloads, prints, shares, streams, and display or playback details), and user journey history (including clickstreams and page navigation, URLs, timestamps, content viewed or searched for, page response times, page interaction information (such as scrolling, clicks, and mouse-overs), and download errors), advertising interactions (including when and how you interact with marketing and advertising materials, click rates, purchases or next steps you may make after seeing an advertisement, and marketing preferences), and similar data.

• Location Data, such as the location of your device, your household, and similar location data.

Sources of Personal Information

We collect personal information from you as follows:

You provide personal information to us when you:

• Subscribe to or purchase our products and/or services;

• Complete a contact or information request form.

We automatically collect personal information when you:

• Visit, interact with, or use the Website;

• Access, use, or download content from us; and

• Open emails or click links in emails from us.

We collect personal information for third party advertisers that use cookies on the Website to provide interest-based advertising. See the Interest Based Advertising section below.

How We Use the Information You Provide/Lawful Basis

We process personal information about you:

• To perform a contract;

• With your consent;

• For our legitimate interests; and/or

• To comply with the law.

Most of the personal information we process is provided to us directly by you to:

• Process and fulfill an order, download, or other transaction;

• Respond to your requests, inquiries, comments and concerns; and

• Send marketing emails.

We also process personal information to:

• Help us address problems with and improve the Website;

• Protect the security and integrity of the Website; and

• Contact you for other business reasons, if necessary.

How the Information is Shared and Stored

Depending on how you interact with us, we share information with our third-party service providers, agents and representatives, including, but not limited to, eCommerce platform providers, payment processing providers, email service providers, and security and software service providers, in order to process the information as necessary to complete a transaction, fulfill your request, or otherwise on our behalf based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

Our current third-party service providers include:

• Kajabi

• PayPal

• Stripe

• Gumroad

• Substack

We may transfer your personal information to a third party in the event of a bankruptcy, dissolution, merger, sale, acquisition, or change of control.

The Company may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with the Company’s rights or property, other users of the Website, or anyone else that could be harmed by such activities.

The Company may also be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Information Retention

We retain your personal information for as long as necessary to fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse, and enforcing our agreements, or until such time as you let us know you would like for us to delete it or unsubscribe from our marketing contacts.

Use of Cookies

Cookies are pieces of information that a website transfers to an individual’s computer hard drive for record keeping purposes. Cookies make using the Website easier by, among other things, saving your passwords and preferences for you.

We use cookies for several different purposes.

Please see our Cookies Policy for more information.

Most browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or indicate when a cookie is being sent. Please consult the technical information relevant to your browser for instructions. If you choose to disable your cookies setting or refuse to accept a cookie, some parts of the Website may not function properly or may be considerably slower.

Interest-Based Advertising

The Website also allows third parties to collect certain personal information during your visit to the Website to provide interest-based advertising to you.

You may opt out of interest-based advertising by:

• Going to your account privacy settings in your browser and turning off personalization;

• Going to the Digital Advertising Alliance’s opt out tool, http://optout.aboutads.info;

• Going to the Network Advertising Initiative’s opt out tool, https://www.networkadvertising.org/choices; or

• Going to https://www.youronlinechoices.com/, if you’re based in the EU.

Google Analytics

We also use Google Analytics to access standard metrics such as the number of website users interacting with the Website, their number of sessions, what they do, when they are viewing the Website, how they found the Website, and how they interact with its content.

For information regarding how Google uses data when you use Google’s partners’ sites, visit: https://policies.google.com/technologies/partner-sites 

Website users may opt out of Google Analytics by visiting the Google Analytics Opt-Out Page, https://tools.google.com/dlpage/gaoptout 

Facebook Pixel

We use the Facebook Conversion Tracking Pixel to follow the actions of users after they are directed to the Website by clicking on a Facebook advertisement. The collected data remains anonymous to us so we cannot see the personal data of any individual user. However, Facebook collects and processes the data for its own advertising purposes in accordance with Facebook’s Data Use Policy, which can be found here: https://www.facebook.com/about/privacy/ 

You may opt out through Facebook’s personalization settings here: https://www.facebook.com/ads/preferences/ 

“Do Not Track” (DNT) Signals

Some browsers transmit Do Not Track (DNT) signals to websites.

Due to the lack of a common interpretation of DNT signals throughout the industry, we do not currently alter, change, or respond to DNT requests or signals from these browsers. 

Malware/Spyware/Viruses

Neither the Company nor the Website knowingly permit the use of malware, spyware, viruses, and/or other similar types of software.

Privacy Policies of Other Websites

We have no responsibility or liability for the content and activities of any other individual, company or entity whose website or materials may be linked to the Website or its content, and thus we cannot be held liable for the privacy of the information on their website or that you voluntarily share with their website. Please review their privacy policies for guidelines as to how they respectively store, use, and protect the privacy of your personal information.

Passwords

To use certain features of the Website, you may need a username and password. You are responsible for maintaining the confidentiality of the username and password, and you are responsible for all activities, whether by you or by others, that occur under your username or password and within your account. You agree to notify us immediately of any unauthorized or improper use of your username or password or any other breach of security. To help protect against unauthorized or improper use, make sure that you log out at the end of each session requiring your username and password.

It is your responsibility to protect your own username and password from disclosure to others. We cannot and will not be liable for any loss or damage arising from your failure to protect your username, password or account information. If you share your username or password with others, they may be able to obtain access to your personal information at your own risk.

By using the Website you agree to enter true and accurate information on the Website. If you enter a bogus email address, we have the right to immediately inactivate your account.

We will use our best efforts to keep your username and password(s) private and will not otherwise share your password(s) without your consent, except as necessary when the law requires it or in the good faith belief that such action is necessary, particularly when disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to others or interfering with our rights or property.

Information Protection and Security

The Website uses commercially acceptable security measures to prevent your personal information from being lost, used or accessed in an unauthorized way. We use a Secure Sockets Layer (SSL) certificate and never transmit your credit card information via email. If you receive an email from us that appears to be a request for personal information, do not respond because it may be a phishing scam designed to steal your personal information.

We cannot guarantee that your personal information will always be secure. Should there be a data breach, we will notify you when we are legally required to do so.

Your Rights to Control Your Information

You can unsubscribe from our email newsletters or updates at any time through the unsubscribe links found in the communications you receive from us.

Local data protection laws may give you rights with respect to personal information if you are located in or a resident of that country, state, or territory.

THESE RIGHTS ARE NOT GUARANTEED AND IT IS IMPORTANT FOR YOU TO CONSULT YOUR LOCAL DATA PROTECTION LAWS TO DETERMINE WHAT RIGHTS MAY BE AVAILABLE TO YOU.

These rights may include the following:

These rights are not absolute and they do not always apply in all cases. We will honor your rights under applicable data protection laws.

Exercising Your Rights

If you wish to exercise any of the rights specified above, please submit a request via email to:

[email protected]

Please be sure to specify which right you want to exercise and provide us with enough information to verify your identity. If we cannot verify your identity, we may not be able to fulfill your request.

We will respond to your request within 30-45 calendar days of receipt, depending on where you reside. We will notify you in writing via email if we need more time to respond.

We may deny your request if certain exceptions in the law apply. We will provide you the reason(s) for denial in writing via email.

You have the right to appeal our decision with respect to your request to exercise your rights. You may appeal the decision by emailing the address provided above in this section.

We will respond to your appeal within 30-45 calendar days of receipt, depending on where you reside. We will notify you in writing via email if we need more time to respond.

Use and Transfer of Your Information Out of the European Economic Area (EEA) or Canada

This Website is operated in the United States and the third parties with whom we might share your personal information (as explained above) are also located in the United States or other countries located outside the EEA and Canada.

If you are located outside of the United States, please be aware that any information you provide will be transferred to the United States. By using this Website and/or providing your information, you consent to this transfer.

Children’s Online Privacy Protection Act (COPPA)

This website and any products and services offered herein are not intended for persons under the age of 18.

We prohibit children under the age of 18 from using any and all interactive portions of this website, including leaving any comments, filling out forms, or otherwise submitting information. A child’s parent or guardian should contact us if we have inadvertently collected any information or content from that child without the parent or guardian’s authorization, so that we may delete that information from our records.

The Company nonetheless encourages parents to go online with their kids. Here are a few tips to help make a child’s online experience safer:

• Teach kids never to give personal information, unless supervised by a parent or responsible adult. Includes name, address, phone, school, etc.

• Know the sites your kids are visiting and which sites are appropriate.

• Look for Website privacy policies. Know how your child’s information is treated.

• Check out the FTC’s site for more tips on protecting children's privacy online.

CAN-SPAM Act of 2003

We have a no spam policy and provide you with the ability to opt-out of our communications by selecting the unsubscribe link at the footer of all e-mails. We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.

Contact Information for Complaints or Concerns

If you have any questions, comments, complaints, or suggestions in relation to this Privacy Policy or our privacy practices, please contact us by email:  [email protected]  

Changes to this Privacy Policy

The date this Privacy Policy was last revised is identified at the top of the page. It is our policy to post any changes we make to our Privacy Policy on this page. If we make any material changes to how we treat your personal information, we will notify you of any such changes by email (if you have provided your email to us) and/or by a prominent notice displayed on the Website’s home page and updating the revised date of our Privacy Policy. We recommend that you check this Privacy Policy when you visit the Website to be sure that you are aware of our most current policy.